Privacy Policy.

Information we collect

We collect personal information that you provide directly to us when you make an enquiry, request information, arrange a consultation, engage our services or otherwise communicate with us.

Depending on your relationship with Everbloom, this may include:

• your name;
• email address and telephone number;
• contact and communication preferences;
• information about your proposed event, including its date, location, guest numbers, budget and requirements;
• correspondence and information you choose to provide during the planning process; and
• information required to manage our relationship with clients, suppliers and business partners.

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This can include your IP address, browser and device type, operating system, referring pages, pages viewed and information about how the website is used.

This information is generally used for website security, performance, troubleshooting and analytics.

How we use your information

We use personal information where it is reasonably necessary to operate Everbloom Events and provide our services.

This may include using your information to:

• respond to enquiries and consultation requests;
• prepare proposals and discuss potential events;
• plan, coordinate and deliver weddings, private celebrations, destination events and corporate events;
• communicate with you throughout an event planning engagement;
• coordinate relevant venues, suppliers and service providers;
• administer our client and business relationships;
• operate, maintain and improve our website and services;
• protect our business and website from fraud, misuse or security threats;
• comply with applicable legal, regulatory, accounting and tax requirements; and
• send marketing communications where permitted and consistent with your preferences.

Our legal bases for processing

Under the UK GDPR and other applicable data protection laws, we must have a valid legal basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to take steps at your request before entering into a contract or to provide services under an existing agreement.
• Legitimate interests — where processing is reasonably necessary for the operation and development of our business and those interests are not overridden by your rights and freedoms.
• Consent — where you have given us permission to use your information for a particular purpose.
• Legal obligation — where processing is necessary to comply with a legal or regulatory requirement.
• Vital interests — in exceptional circumstances where processing is necessary to protect someone's life or safety.

When we share personal information

We may share personal information where this is reasonably necessary to provide our services or operate our business.

This may include trusted venues, caterers, production teams, florists, photographers, entertainment providers, accommodation or transport providers and other suppliers involved in an event, where the information is relevant to their role.

We may also use professional and technology service providers that support our business, such as website hosting, email, communications, analytics and professional advisory services.

We may disclose information where required by law, to protect our legal rights, or in connection with a sale, restructuring, merger or transfer of all or part of our business.

We do not sell your personal information.

Cookies & website analytics

Our website may use cookies and similar technologies to support essential website functionality, understand how the website is used, maintain security and improve performance.

Where required by law, non-essential cookies and tracking technologies will only be used in accordance with your consent choices.

Analytics

We may use analytics services, including Google Analytics, to understand website traffic and how visitors interact with our website. These services may process technical information such as device, browser, IP and usage data.

You can manage cookies through the controls made available on our website and through your browser settings.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, tax, accounting or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it. Where immediate deletion is not possible, for example because information remains in secure backup systems, it will be protected from further routine use until deletion is possible.

How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect the information entrusted to us, absolute security cannot be guaranteed.

Children's privacy

Our services are not directed at children and we do not knowingly collect personal information directly from individuals under the age of 18 for marketing purposes.

Information relating to children may, however, sometimes be provided by an adult client where it is relevant to planning or delivering an event. Such information should only be provided where the person supplying it is entitled to do so.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.

Your privacy rights

Depending on applicable law and the circumstances, you may have rights in relation to your personal information.

These can include the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing;
• object to certain processing;
• request portability of information where applicable; and
• withdraw consent where our processing is based on consent.

To exercise a privacy right, contact us at enquiries@everbloomevents.uk . We will consider and respond to requests in accordance with applicable data protection law.

Complaints

If you are in the United Kingdom and have concerns about how we handle your personal information, you also have the right to raise a complaint with the UK Information Commissioner's Office.

International events & data transfers

Everbloom plans events in the UK and internationally. Where an event takes place outside the UK, it may be necessary to share relevant information with venues, suppliers or service providers in another country.

Some technology providers that support our business may also process information outside the UK.

Where applicable data protection law requires safeguards for an international transfer, we will take appropriate steps to ensure that the transfer is handled in accordance with those requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.

When we update the policy, the revised date displayed at the top of this page will be changed. Where appropriate, we may provide additional notice of significant changes.

Contacting us about your data

If you have a question about this Privacy Policy, want to exercise one of your data protection rights, or want us to review, update or delete personal information we hold about you, please contact: